Santander says it has brought its call centres back to the UK from India following complaints
Chief executive Ana Botin told the BBC customers had said it was "the most important factor in terms of the satisfaction with the bank".
BBC personal finance correspondent Simon Gompertz said Spanish bank Santander had one of the worst complaints records in the industry last year.
Commenting on the call centre move, Ms Botin said: "This is what our customers have told us is the most important factor in terms of the satisfaction with the bank, and we have listened to them and decided to bring all of our retail call centres back from India."
Read more: http://www.bbc.co.uk/news/business-14073889
Geen opmerkingen:
Een reactie posten